FAQ / Customer Service
Find quick answers to common questions about orders, shipping, returns, and more. Our Customer Service team at Poster Le Fi is here to ensure your art shopping experience is smooth, secure, and inspiring.
Welcome to Poster Le Fi’s Customer Service & FAQ section — your guide to shopping with confidence. Whether you’re choosing posters and art prints for your home or need help tracking an order, this page provides all the answers you need in one place.
1. Orders & Payments
Placing an order at Poster Le Fi is quick and secure. Simply select your favourite posters or canvas art prints, add them to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and other safe payment methods. All transactions are processed through encrypted connections for your protection.
Once your order is confirmed, you’ll receive an email summary with your order number and details. Please review it carefully — if you notice any errors, contact us as soon as possible through our Contact Us page.
2. Shipping & Delivery
We ship worldwide, with fast and reliable delivery partners. Shipping times vary depending on your location, but most European orders arrive within 3–7 business days. International orders may take slightly longer.
You can check the progress of your order anytime using our Track Your Order service. All shipments are carefully packaged to ensure your art prints arrive in perfect condition.
3. Returns & Refunds
We want you to love your new wall art. If you’re not completely satisfied, you can return your purchase within 30 days of delivery. Returned products must be in their original condition and packaging. Once your return is received and inspected, we’ll issue a refund to your original payment method.
To start a return, please contact our Customer Service team via the Contact Us form and include your order number and reason for return. For more details, refer to our Terms and Conditions.
4. Damaged or Incorrect Items
While rare, if your order arrives damaged or incorrect, please contact us immediately with photos of the item and packaging. We’ll resolve the issue promptly by sending a replacement or arranging a refund at no extra cost.
5. Poster Sizes & Frames
We offer a range of print sizes, from small A4 posters to large 24×36 wall art, so you can find the perfect fit for any space. Explore matching poster frames to complete your look and create a cohesive gallery wall.
If you need inspiration on how to combine prints, explore our Gallery Wall collection for curated ideas.
6. Discounts & Promotions
Stay updated with the latest offers and seasonal sales in our Deals section. Students can also enjoy exclusive savings — visit our Student Discount page for details.
7. Sustainability Commitment
Poster Le Fi is committed to sustainability. We print on high-quality, eco-certified paper using environmentally friendly inks. Our packaging is recyclable, and we continuously work to reduce our carbon footprint. Learn more about our values on the Sustainability page.
8. Privacy & Data Protection
Your privacy is our priority. All customer data is handled securely in compliance with GDPR. For full details, please read our EU Privacy Policy Notice and Cookie Policy.
9. Contact Us
Can’t find what you’re looking for? Our Customer Service team is happy to help. Get in touch via our Contact Us page or email support@posterlefi.com. We aim to respond within 24 hours on business days.
At Poster Le Fi, we believe choosing wall art should be as enjoyable as living with it. From minimalist line art to abstract posters and nature-inspired prints, we’re here to make your space feel personal, modern, and effortlessly stylish — with the support you deserve every step of the way.
